Ang, Magdalene Chooi Hwa, Rostinah Supinah, Minah Japang, and Caroline Rosie Jeffrey Nasah. 2010. “SERVICE WITH A SMILE: A HUMAN RESOURCES PERSPECTIVE OF EMOTIONAL LABOR”. Labuan E-Journal of Muamalat and Society (LJMS) 4 (December):26-33. https://doi.org/10.51200/ljms.vi.3001.