DOES GOVERNMENT SUPPORT REALLY MATTER IN M-PAYMENT ADOPTION IN SOCIETY?

Abstract

The technological determinism theory (TDT) suggests that societal parties, such as the government significantly motivate mobile payment (m-payment) usage. Thus, government agency support and encouragement have substantially increased the m- payment adoption following the government's digital economy agenda and the fourth industrial revolution. Nevertheless, there is limited literature investigating the effect of government support on the context of m-payment adoption. This study examined the influence of government support regarding technology acceptance factors and users' m- payment adoption intention. Two hundred and fifteen valid samples from Sarawak m- payment users were collected and analysed using Partial Least Squares-Structural Equation Modelling (PLS-SEM) and Importance-Performance Map Analysis (IPMA). The results revealed that all factors significantly influenced the users’ adoption intention except for effort expectancy. The IPMA result demonstrated that government support is the most decisive adoption intention of m-payment factors. Furthermore, m-payment operators should exert more effort to improve platform usefulness. Factors underpinned by the unified theory of acceptance and use of technology (UTAUT) and government support suggested by the technological determinism theory (TDT) able to provide new insight in managing technology usage such as mobile payment.