THE RELATIONSHIP BETWEEN TQM PRACTICES AND OPERATIONAL PERFORMANCE IN SEREMBAN’S MANUFACTURING COMPANIES

Abstract

Malaysia’s manufacturing sector prioritizes advanced practices, including high-tech industries and foreign investment. Total Quality Management (TQM), which involves all employees’ commitment in continuous improvement, is essential for enhancing operational performance. However, many Seremban manufacturers struggle to achieve significant improvements. This study examines TQM practices impact on operational performance among Seremban’s manufacturing companies. A stratified sample of at least 269 firms was selected from 865, with 400 questionnaires distributed to managerial representatives. Data analysis using SPSS revealed a moderate to high adoption of TQM practices, with a strong positive correlation between TQM practices and operational performance. Leadership, training, and strategic quality planning emerged as key drivers of efficiency, improving productivity and streamlining operations. These findings highlight the importance of a structured TQM practices to enhance manufacturing performance. To remain competitive, companies should prioritize strong leadership, continuous employee development, and well-structured quality initiatives. Effective TQM practices can drive long-term operational improvements, reinforcing Malaysia’s position as a leader in advanced manufacturing.