DE RUN, E. C.; TING, P.-L. ESTIMATING THE PROBABILITY OF SERVICE RECOVERY STRATEGIES IN FRANCHISE FAST FOOD RESTAURANT. Labuan Bulletin of International Business and Finance (LBIBF), [S. l.], v. 4, p. 91–104, 2014. DOI: 10.51200/lbibf.v4i.1434. Disponível em: https://jurcon.ums.edu.my/ojums/index.php/lbibf/article/view/1434. Acesso em: 2 may. 2024.