Pengaruh Pendekatan Pengurusan Konflik dan Kecerdasan Emosi Terhadap Emotional Labor dalam Kalangan Pemimpin Kesatuan Sekerja Wanita di Sabah

Ag Mohd Ruslaimie Masli; Kee. Y. Sabariah Mohd Yussof

doi:10.51200/jpks.v2i1.6765

Authors

Ag Mohd Ruslaimie Masli
Kee. Y. Sabariah Mohd Yussof

DOI:

https://doi.org/10.51200/jpks.v2i1.6765

Keywords:

pendekatan pengurusan konflik, kecerdasan emosi, emotional labor, pemimpin

Abstract

Kajian ini bertujuan menilai pengaruh pendekatan pengurusan konflik dan kecerdasan emosi terhadap emotional labor dalam kalangan pemimpin kesatuan sekerja wanita di Sabah. Kajian ini melibatkan 50 orang pemimpin wanita daripada 16 kesatuan sekerja di Sabah. Analisis regresi mudah digunakan untuk melihat pengaruh pendekatan pengurusan konflik dan kecerdasan emosi terhadap emotional labor. Hasil kajian mendapati responden mengamalkan pendekatan pengurusan konflik dan kecerdasan emosi serta emotional labor dalam memimpin kesatuan sekerja. Walau bagaimanapun, pendekatan pengurusan konflik dan kecerdasan emosi hanya mempengaruhi emotional labor melalui surface acting yang menunjukkan model kajian hanya signifikan terhadap satu dimensi. Oleh itu, wujud faktor-faktor lain yang mempengaruhi emotional labor melalui deep acting dan genuine emotion dalam kalangan pemimpin kesatuan sekerja wanita di Sabah.

Author Biographies

Ag Mohd Ruslaimie Masli

Unit Penyelidikan Psikologi dan Kesihatan Sosial
Universiti Malaysia Sabah

Kee. Y. Sabariah Mohd Yussof

Unit Penyelidikan Psikologi dan Kesihatan Sosial
Universiti Malaysia Sabah

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