THE INFLUENCE OF BUSINESS CONTINUITY MANAGEMENT FACTORS ON ORGANIZATIONAL PERFORMANCE: IT CAPABILITY AS MODERATING FACTOR

Keywords: Business Continuity Management, organizational performance, IT capability

Abstract

This paper reviews the role played by a Business Continuity Management factors in enhancing the organizational performance of selected Malaysian organizations which is moderated by IT capability. The constructs of this paper are based on a comprehensive review of recent literature on BCM, organizational performance and IT capability. A detailed discussion revealed the importance of effective BCM implementation in ensuring an organization’s survivability and competitiveness. In the Malaysian context, the nation is becoming more reliant on information technology to spearhead its national agenda to be in the digital era. Hence, the demand to protect the continuity of critical business services in the event of an unforeseen disaster or disruption has become more critical than ever. This paper also highlights the challenges encountered by the BCM professionals in developing and maintaining the BCM infrastructure and activities which necesitate the support from the senior management. In summary, this paper discusses the importance of BCM toward organizational performance improvement moderated by IT capability, as well as reviews the latest literature from the perspectives of sustainability and risk management.