THE STUDY OF END-USER COMPUTING SATISFACTION (EUCS) ON COMPUTERISED ACCOUNTING SYSTEM (CAS) AMONG LABUAN F.T. GOVERNMENT SECTORS: A CASE STUDY IN THE RESPONSIBILITY CENTRES

Abstract

It seems clear that previous research have not attempted to test the End-User Computing Satisfaction (EUCS) on the computerised accounting system (CAS) in Labuan Federal Territory (FT) government sectors. The purpose of this study is to measure the level of satisfaction among the end-users of computerised accounting system (CAS) in
government sectors. Further, the study determines the relationship between EUCS factors (content, accuracy, format, ease of use, timeliness, satisfaction with the system speed, system reliability) and satisfaction. The research was conducted using a set of questionnaire to 90 Responsibility Centres’ staff that using computerised accounting system (CAS). The study will provide results from empirical test of these relationships. The empirical results of this study can provide support for the Doll and Torkzadeh model
(1988), which related to the factors contributing end- users’ satisfaction toward accounting system.