THE LEVEL OF INDONESIA'S PATIENT'S CONFIDENCE TOWARD PRIVATE HOSPITAL IN MALAYSIA

Tiara Turay; Sany Sanuri Mohd Mokhtar; Maruf Gbadebo Salimon; Heru Aulia Azman

doi:10.51200/mjbe.v9i1.2114

Authors

Tiara Turay Fakultas Ekonomi dan Bisnis, Universitas Dharma Andalas, 25123 Kecamatan Padang Timur, Padang, Indonesia
Sany Sanuri Mohd Mokhtar Fakultas Ekonomi dan Bisnis, Universitas Dharma Andalas, 25123 Kecamatan Padang Timur, Padang, Indonesia
Maruf Gbadebo Salimon School of Business Management, Universiti Utara Malaysia, 06010 Sintok Kedah Darul Aman, Malaysia
Heru Aulia Azman School of Business Management, Universiti Utara Malaysia, 06010 Sintok Kedah Darul Aman, Malaysia

DOI:

https://doi.org/10.51200/mjbe.v9i1.2114

Keywords:

Indonesia’s patient’s confidence, relational, switching barriers, Malaysia private hospital

Abstract

To examine the level of Indonesia ‘s patients’ confidence toward private hospitals in Malaysia. The under present literature regarding confidence in the healthcare context has motivated the researcher to research in this area. This study employed the purposive sampling technique. The Questionnaire was distributed to 537 patients from Indonesia who visited private hospitals in Penang, Kuala Lumpur, and Melaka at least for the second times visit. This is a descriptive study that assesses the high or low level of Indonesia patient’s confidence toward the healthcare service provided by the private hospitals in Malaysia. This study utilized SPSS 26 version as a data analysis tool. After analysing the data, it reveals that Indonesia’s patients had high confidence in the healthcare service delivered by Malaysia’s Private hospitals. From six items that as are the reflection of patients’ confidence, the feeling of comfort, familiarity, trust, and satisfaction are among the highest factors that determine the confidence of patients from Indonesia. In addition, all the items’ scales of patient’s confidence have adequate reliability. It is highly suggested for Malaysia’s private hospital to provide high value on quality of healthcare service and develop a good relationship with the patients from Indonesia to boost the confidence of the patients to use the healthcare services in Malaysia. This study expected can give a valuable contribution to the development of patient’s confidence in medical tourism and the national healthcare context.

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