THE EFFECT OF TECHNOLOGICAL CHANGES ON EMPLOYEES’ WORK PERFORMANCE AMONG NON-ACADEMIC STAFF

Authors

  • Norazlan bin Anual Faculty of Business and Management, Universiti Teknologi Mara Kelantan, Bukit Ilmu, 18500 Machang, Kelantan, Malaysia.
  • Muhammad Faizal bin Samat Faculty of Business and Management, Universiti Teknologi Mara Kelantan, Bukit Ilmu, 18500 Machang, Kelantan, Malaysia
  • Zatul Himmah binti Abdul Karim Faculty of Business and Management, Universiti Teknologi Mara Kelantan, Bukit Ilmu, 18500 Machang, Kelantan, Malaysia.
  • Ibhrahim bin Zakaria Faculty of Business and Management, Universiti Teknologi Mara Kelantan, Bukit Ilmu, 18500 Machang, Kelantan, Malaysia

DOI:

https://doi.org/10.51200/mjbe.v0i0.2130

Keywords:

technological changes, employees work performance, relationship, non-academic staff

Abstract

Technological changes are important in improving performance as well as increasing productivity of the employees. The state-of-the-art technologies help placing organization a better position to face competitor and stay relevant through this technological advancement era. In this rapid changing of technologies, employees should fully utilize this opportunity to improve work performance and be able to adapt with these changes to raise their standard work performance. However, not all employees can cope with the changes of new technology in their organization and it is feared that such behaviour can influence job performance, since majority of the employees (non-academic staff) comprises of older generation workers who are against or resistant to this change. The purpose of this study was to determine the relationship between technological changes and employees’ work performance. Quantitative data was collected using a self-administered questionnaire that consisted of items with five-point Likert scale. A total number of 250 non-academic staff was identified from the Administrative Department of Universiti Teknologi MARA (UiTM), Kelantan Branch. A stratified random sampling technique was applied as to ensure that the strata (or layers) in the population are fairly represented in the sample and 100 respondents were later determined. The questionnaires were then distributed randomly to 100 respondents from 10 different non-academic departments in UiTM Kelantan Branch. Result of the findings showed that training of new technology is the most affecting dimension of technological change that affect non-academic staff of UiTM Kelantan Branch. It was also found that New Working Method and Training of New Technology have strong relationship with employees’ work performance. However, Acceptance has no relationship with employees’ work performance. It is therefore recommended that a new model for the independent variable should be developed by future researcher.

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Published

2020-04-27

How to Cite

Anual, N. bin, Samat, M. F. bin, Abdul Karim, Z. H. binti, & Zakaria, I. bin. (2020). THE EFFECT OF TECHNOLOGICAL CHANGES ON EMPLOYEES’ WORK PERFORMANCE AMONG NON-ACADEMIC STAFF. Malaysian Journal of Business and Economics (MJBE), (2). https://doi.org/10.51200/mjbe.v0i0.2130
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