Supply Chain Integration and Health Firms Operational Performance-Evidence from Underdevelopment Countries

Abstract

The purpose of this study is to investigate the influence of Supply Chain integration (SCI) on services Organizations’ (medical field) Operational Performance (OP). The current study is considered as a causality study, it investigates the effect of SCI elements on services Organizations’ (medical field) OP. The study surveyed the managers working at the services Organizations (medical field). Practical data were collected from 307 managers out of 330 managers, by means of a questionnaire which developed and refined through experts’ interviews and the panel of judges committee. Statistical techniques such as descriptive statistics, correlation, and multiple regressions were employed. The results of the study indicated a positive significant relationship between SCI and services organizations’ OP. The results also indicated that the managers in services organizations (medical field) were almost similar in their preference of the customer integration and internal integration indicators. However, the customer integration indicators are the most important indicators, followed by internal integration. Furthermore, empirical results indicated that there are strong inter-relationships and interactions among the two components of SCI between them and OP. Finally, the results showed that the respondents believed that there is a strong relationship between SCI and OP. Results indicated that the internal integration was having the highest effect on OP, followed by customer. Finally, the current study recommend considering improving the two components of SCI together because they are strongly interrelated.