EXAMINING THE FACTORS THAT INFLUENCE  THE INTENTION TO REGISTER FOR HAJJ  AMONG DEPOSITORS IN TABUNG HAJI SABAH

Mustafa Kamal; Mohd Rahimie bin Abd Karim; Nurlaila binti Said

doi:10.51200/mjbe.v10i2.4820

Authors

Mustafa Kamal
Mohd Rahimie bin Abd Karim
Nurlaila binti Said

DOI:

https://doi.org/10.51200/mjbe.v10i2.4820

Keywords:

Tabung Haji, intention to register, Hajj, depositors, Malaysia

Abstract

Registration for Hajj in Malaysia through Tabung Haji (TH) is a significant and religiously important process for Malaysian Muslims who wish to perform the Hajj pilgrimage to Saudi Arabia. Hajj pilgrimage is one of fundamental pillars of the Five Pillars of Islam and a compulsory religious duty for Muslims who are physically and financially able to undertake the journey at least once in their lifetime. TH is a government-owned institution that specializes in facilitating the Hajj for Malaysian Muslims by providing comprehensive Hajj packages, support and guidance. Unfortunately, however, there are a significant number of TH depositors who are unaware of the need to register for Hajj as evident from the number of depositors who have not registered for Hajj against the number of depositors who are already eligible for Hajj registration. Thus, the aim of this study is to reveal the determinant that influence TH depositors in their intention to register for Hajj in Sabah. The study also notes the relationship between perceived behavioral control, ibadah personality and service quality with the intention to register for Hajj. The study applied a quantitative analysis by distributing survey questionnaires among TH depositors in the state. The findings indicated that all three factors, namely perceived behavioural control, ibadah personality and quality of the service, are the influencing reasons on the intention of TH depositors to register for Hajj in Sabah. This study is significant as it is one of the earlier studies in Malaysia, particularly in Sabah, that examine the intention to register for Hajj from the perspectives of TH depositors. Therefore, the findings will have the practical use particularly for TH to enhance their strategies in attracting TH depositors to register for Hajj.

Author Biographies

Mustafa Kamal

Faculty of Business, Economics and Accountancy,
Jalan UMS, Universiti Malaysia Sabah,
88400 Kota Kinabalu, Sabah, Malaysia

Mohd Rahimie bin Abd Karim

Faculty of Business, Economics and Accountancy,
Jalan UMS, Universiti Malaysia Sabah,
88400 Kota Kinabalu, Sabah, Malaysia

Nurlaila binti Said

Faculty of Business, Economics and Accountancy,
Jalan UMS, Universiti Malaysia Sabah,
88400 Kota Kinabalu, Sabah, Malaysia

References

Aisyah, M. (2014). The Influence of Religious Behavior on Consumers' Intention to Purchase. Entrepreneurial Business and Economics Review.

Ajzen, I. (1991). The Theory of Planned Behavior. Organizational Behavior and Human Decision.

Ajzen, I. (1991). The theory of planned behavior. Organizational Behavior and Human Decision Process.

Ajzen, I., & Madden, T. J. (1986). Prediction of goal-directed behavior Attitudes, intentions, and perceived behavioral control. Journal of Experimental. Social Psychology, 22, 453-474.

Al-Ajam, AS., & Nor, KM. (2013). Influencing factors on behavioral intention to adopt internet banking service. https:// doi.org/10.5829/idosi.wasj.2013.22.11.2896

Alam, SS., & Sayuti, N. (2011). Applying the Theory of Planned Behavior (TPB) in halal food purchasing. Journal of Commerce and Management, 21(1), 8-20.

Al-Majali, M., & Nik Mat, N.K. (2010). Application of decomposed theory of planned behaviour on internet banking adoption in Jordan. Journal of Internet Banking and Commerce, 15(2).

Aziz, S., Afaq, Z., & Bashir, U. (2018). Behavioral Intention to Adopt Islamic Banking in Pakistan: A Study Based on Theory of Planned Behavior. Retrieve from https://www.researchgate.net/publication/331986178

Bajpai S. R., & Bajpai R. C. (2014). Goodness of Measurement: Reliability and Validity. International Journal of Medical Science and Public Health, 3(2), 112-115.

Echchabi, A., & Azouzi, D. (2015). Predicting customers’ adoption of Islamic banking services in Tunisia: A decomposed theory of planned behaviour approach. Tazkia Islamic Finance and Business Review, 9(1).

Echchabi, A., & Aziz, H. A. (2012). Empirical investigation of customers’ perception and adoption towards Islamic banking services in Morocco. Middle-East Journal of Scientific Research, 12(6), 849-858.

Ghani MA., Othman AF., & Ali MZ. (2015). Perancangan 5 tahun tingkat pelaburan, aset Tabung Haji. Retrieved from https://www.bharian.com.my/node/103059

Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2010). Multivariate Data Analysis (7th ed.). Prentice Hall.

Hamjah, SH., Akhir, NSM., Ismail, Z., Ismail, A., & Arib, NM. (2015). The Application of Ibadah (Worship) in Counseling: Its Importance and Implications to Muslim Clients. Retrieved from https://www.researchgate.net/publication/281681517

Hanudin Amin (2010). Factors Affecting the Decisions of Tabung Haji Customers in Malaysia to Use ATM Banking: An Empirical Investigation. Universiti Malaysia Sabah.

Ishak, MS (2011) Tabung Haji as an Islamic Financial Institution for Sustainable Economic Development. 2011, 2nd International Conference on Humanities, Historical and Social Sciences. IACSIT Press.

La Morte, WW. (2019). Behavioral Change Models: Boston University School of Public Health.

Lewis C. Solmon (1975). The Definition of College Quality and Its Impact of Earnings. NBER. P. 537 – 587.

Malhotra, N.K. (2008). Essentials of marketing: An applied orientation (2nd ed.). Pearson Education.

Manan, MA. (1996). Hajj Management of Malaysia, Islamic Socioeconomic Institutions and Mobilization of Resources with Special Reference to Hajj management of Malaysia: Islamic Research and Training Institute, Islamic Development Bank.

Md Husin, M., & Ab., Rahman, A. (2016). Predicting intention to participate in family takaful scheme using decomposed theory of planned behaviour. International Journal of Social Economics, 43(12), 1351-1366. https://doi.org/10.1108/IJSE-03-2015-0074

Oladimeji, A. B. (2015). Principles and Methods of Validity and Reliability Testing of Questionnaires Used in Social and Health Science Researches. Nigerian Postgraduate Medical Journal, 22(4), 195-201. https://doi.org/10.4103/1117-1936.173959

Othman, N. (2011). Exploring the Ummatic Personality Dimensions from the Psycho-spiritual Paradigm. Researchgate. Retrieved from https://www.researchgate.net/publication/260427203

Parasuraman A., Zeithaml V.A., & Berry L.L. (1988). SERVEQUAL: A multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64(1), 12-40.

Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A Conceptual Model of Service Quality and Its Implications for Future Research. Journal of Marketing, 49, 41–50.

Pe´rez, MS., Abad, JCG., Carrillo, GMM., & Ferna´ndez, RS. (2007). Effects of service quality dimensions on behavioral purchase intentions. Journal of Service Theory and Practice, 17(2), 134-151.

Putri, IS., Daryanti, & S., Ningtias, AR. (2018). The influence of knowledge and religiosity with mediation of attitude toward the intention of repurchasing halal cosmetics. Advances in Economics, Business and Management Research, 72.

Sunaryo, Sunaryo. (2013). Relationship service qualıty to Muslim customer loyalty in Islamic Banking: Satısfactıon as Medıator. Asia Pacific Management and Business Application, 2, 72-83. 10.21776/ub.apmba.2013.002.01.5.

Sharifah Ismail & Haslinda Hasan. (2020). The conduct of the Hajj in Malaysia and its economic impact on the society: 1963-2005. Journal of Islamic, Social, Economics and Development (JISED), 5(34), 62 – 74.

Tabung Haji. (2019). Hajj registration. Retrieved from https://www.tabunghaji.gov.my

Zeithaml, V., & Bitner, M. (2003). Service Marketing: Integrating Customer Focus across the Firm. McGraw-Hill.