The Relationship between Burnout and Mental Health towards Job Satisfaction among First Responders: Hubungan antara Kelesuan dan Kesihatan Mental terhadap Kepuasan Kerja dalam Kalangan Penindak Pertama

Sumitra Francis A/P Thilagaratnam; Jasmine Adela Mutang

doi:10.51200/jpks.v7i1.6132

Authors

Sumitra Francis A/P Thilagaratnam
Jasmine Adela Mutang

DOI:

https://doi.org/10.51200/jpks.v7i1.6132

Keywords:

burnout, mental health, job satisfaction, first responders, healthcare professionals, kelesuan, kesihatan mental, kepuasan kerja, penindak pertama, profesional penjagaan kesihatan

Abstract

This cross-sectional study aims to examine the relationship between burnout, mental health, and job satisfaction among 180 first responders in Negeri Sembilan, Malaysia, with a particular focus on healthcare professionals. Participants were recruited through a snowball sampling method from government and private healthcare facilities across seven districts in Negeri Sembilan, Malaysia. Utilizing online surveys distributed through messaging platforms due to COVID-19 constraints, the study employed the Copenhagen Burnout Inventory (CBI), Depression, Anxiety, and Stress Scale (DASS-21), and Minnesota Satisfaction Questionnaire (MSQ) to collect data on burnout, mental health, and job satisfaction respectively. The results reveal significant negative correlations between burnout and job satisfaction, with personal and work-related burnout exhibiting significant associations. Mental health issues, including depression, anxiety, and stress, are found to be moderately negatively correlated with job satisfaction. The study underscores the need for targeted interventions to address these challenges and enhance the well-being and job satisfaction of first responders. Despite limitations in participant selection and sample size, the findings contribute valuable insights and underscore the importance of comprehensive strategies for the support and satisfaction of first responders in high-stress environments.

Kajian ini bertujuan untuk mengkaji hubungan antara kelesuan (burnout), kesihatan mental, dan kepuasan kerja dalam kalangan 180 penindak pertama di Negeri Sembilan, Malaysia, dengan tumpuan khusus kepada profesional penjagaan kesihatan. Peserta direkrut melalui kaedah sampel bola salji daripada kemudahan penjagaan kesihatan kerajaan dan swasta di tujuh daerah di Negeri Sembilan. Menggunakan kajian dalam talian yang didistribusikan melalui platform mesej kerana sekatan COVID-19, kajian itu menggunakan Copenhagen Burnout Inventory (CBI), Depression, Anxiety, and Stress Scale (DASS-21), dan Minnesota Satisfaction Questionnaire (MSQ) untuk mengumpul data mengenai kelelahan, kesihatan mental, dan kepuasan kerja masing-masing. Hasil kajian mendapati terdapat korelasi negatif yang signifikan antara kelesuan peribadi dan kelesuan kerja dengan kepuasan kerja. Masalah kesihatan mental, termasuk kemurungan, kecemasan, dan tekanan juga berkorelasi negatif dengan kepuasan kerja. Kajian ini menekankan keperluan intervensi bersasar untuk menangani cabaran dan meningkatkan kesejahteraan dan kepuasan kerja penindak pertama. Walaupun terdapat limitasi dalam pemilihan peserta dan saiz sampel, namun sumbangan kajian ini menekankan pentingnya strategi komprehensif dari segi sokongan dan kepuasan hidup penindak pertama dalam persekitaran tekanan tinggi.

Author Biographies

Sumitra Francis A/P Thilagaratnam

Universiti Malaysia Sabah

Jasmine Adela Mutang

Universiti Malaysia Sabah

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