Quality assurance training: Culture or calamity?

Teay Shaw Yun; Shaun Louie Sabico

doi:10.51200/jpp.v4i1.8189

Authors

Teay Shaw Yun King Saud University
Shaun Louie Sabico

DOI:

https://doi.org/10.51200/jpp.v4i1.8189

Keywords:

training, performance, quality assurance, culture and human factors

Abstract

Pandemics of quality normally call for building a quality culture that ensures quality to be successful. Building quality culture, though a key factor of successful quality practices, should be an inherent predisposition of academics, rather than acquired quality culture through training. A key research question is whether training is related to a culture that pertains to quality and performance. This paper studies the assessors' training in quality assessment, perceived improvements in two main dimensions of' knowledge, use of quality system, and the knowledge and skills enhancement in relation to human, system and cultural factors. Participants were given written post-training assignments. Results of the perceived improvements were significant but the written assignments showed otherwise. Based on the results, this paper provides an in-depth discussion of factors that can affect quality training in relation to human, system and cultural factors. Results obtained will be used to develop a set of recommendations based on time, environment, interest, motivations, culture and mindset domains which are key factors that affect the culture of quality improvements and training.

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