PENGARUH ETIKA KERJA ISLAM TERHADAP KECERDASAN EMOSI DAN EMOTIONAL LABOR DALAM KALANGAN PIHAK PENGURUSAN DI SEKTOR AWAM TERPILIH : The Influence of Islamic Work Ethics on the Emotional Intelligence and Emotional Labour among Selected Public Sector Management

KEE.Y.SABARIAH BTE  KEE MOHD YUSSOF; AG MOHD RUSLAIMIE BIN  MASLI

doi:10.51200/manu.v31i2.2635

Authors

KEE.Y.SABARIAH BTE KEE MOHD YUSSOF Fakulti Sains Sosial dan Kemanusiaan, Universiti Malaysia Sabah, Kota Kinabalu, Sabah, Malaysia
AG MOHD RUSLAIMIE BIN MASLI Fakulti Sains Sosial dan Kemanusiaan, Universiti Malaysia Sabah, Kota Kinabalu, Sabah, Malaysia

DOI:

https://doi.org/10.51200/manu.v31i2.2635

Keywords:

etika kerja Islam, kecerdasan emosi, emosi pekerja, emosi tersirat, emosi tersurat, Islamic work ethic, emotional intelligence, emotional labour, deep acting, surface acting

Abstract

Kertas kerja ini bertujuan untuk mengenal pasti pengaruh etika kerja Islam terhadap emosi pekerja dan kecerdasan emosi dalam kalangan pekerja. Kajian ini merupakan kajian rintis yang melibatkan 58 orang responden dalam kalangan pihak pengurusan dan profesional di Kementerian Sumber Manusia. Hasil analisis kajian kuantitatif mendapati amalan etika kerja Islam berada pada tahap yang tinggi. Kajian ini mendapati amalan etika kerja Islam di tempat kerja mempengaruhi kecerdasan emosi, malah ia mempunyai pengaruh yang signifikan terhadap emosi pekerja melalui dimensi emosi tersirat. Ini menunjukkan dengan mengamalkan etika kerja Islam, pihak pengurusan dalam sektor awam mengekspresikan emosi yang baik dengan menggambarkan perasaan sebenar (ikhlas) ketika berinteraksi sesama pekerja dan pelanggan.

This paper aims to identify the influence of Islamic Work Ethic on emotional labour and emotional intelligence among the management and professional staff at the Ministry of Human Resources. This research is a pilot study which involved 58 management and professional staff as respondents. Based on a quantitative statistical analysis, this study found out that the practice of Islamic Work Ethic was at a high level. The result of this study showed that the practice of Islamic Work Ethic in a workplace affects the emotional intelligence of employees and it has a significant influence on emotional labour through deep acting dimension. Thus, this study proves that by practicing Islamic Work Ethic, the managements in the public sector express good emotions by showing their real feelings and sincerity when they are interacting with employees and customers.

Author Biography

AG MOHD RUSLAIMIE BIN MASLI, Fakulti Sains Sosial dan Kemanusiaan, Universiti Malaysia Sabah, Kota Kinabalu, Sabah, Malaysia

References

Aldulaimi, S.H. (2016). Fundamental Islamic perspective of work ethics. Journal of Islamic Accounting and Business Research, 7(1), 59–76.

Ali, A. (1998). Scaling an Islamic work ethic. The Journal of Social Psychology, 128(5), 575–583.

Ali, J.A. & Al-Owaihan, A. (2008). Islamic work ethic: A critical review. Cross Cultural Management an International Journal, 15(1), 5–19.

Ahmad Shukri & Razali Mat Zin. (2001). Adab dan etika kerja dalam organisasi. Sintok: Universiti Utara Malaysia.

Ali, A. J., & Al-Kazemi, A. A. (2007). Islamic work ethic in Kuwait. Cross cultural management: An International Journal, 14(2), 93–104.

Arina, N. N (2018). Pengaplikasian etika kerja Islam oleh pengamal perhubungan awam di organisasi berteraskan Islam di Malaysia. Global Journal Al-Thaqafah, 8(1), 93–105.

Ashforth, B. E., & Humphrey, R. H. (1993). Emotional labor in service roles: The influence of identity. Academy of Management Review, 18(1), 88–115.

Asim, M., & Azmat, S. (2016). Enhancing ethics at workplace through emotional intelligence. European Journal of Business and Social Sciences, 5(5), 15–20.

De Castro, A. B., Agnew, J., & Fitzgerald, S. T. (2004). Emotional labor: Relevant theory for occupational health practice in post-industrial America. AAOHN Journal, 52(3), 109–115.

Diefendorff, J. M., Croyle, M. H., & Gosserand, R. H. (2005). The dimensionality and antecedents of emotional labor strategies. Journal of Vocational Behavior, 66(2), 339–357.

Goleman, D. (1999). Emotional competence. Executive Excellence. 16(4), 19.

Hameed, F., & Bashir, S. (2017). Front line female hospitality worker’s emotional labor and adaptive performance: Does Islamic work ethics moderate relationship? Journal of Managerial Sciences, 71 (11), 49–72.

Hochschild, A. R. (1983). The managed heart: Commercialisation of human feeling. Berkeley, CA: University of California Press.

Humphrey, R. H., Pollack, J. M., & Hawver, T. (2008). Leading with emotional labor. Journal of Managerial Psychology, 23(2), 151.

Kumar, N. & Rose, R. C. (2012). The impact of knowledge sharing and Islamic work ethic on innovation capability. Cross Cultural Management, 19(2).

Lindebaum, D., Geddes, D., & Gabriel, Y. (2017). Moral emotions and ethics in organisations: Introduction to the special issue. Journal of Business Ethics, 141(4), 645–656.

Mayer, J. D., Salovey. P., & Caruso, D. (1999). Competing model of intelligence. Handbook of Human Intelligence. New York: Cambridge.

Mann, S. (1997). Emotional labour in organisations. Leadership and Organization Development Journal, 18 (1), 4–12.

Marques, Dhiman & Biberman (2011). Managing in the twenty first Century. SpringerLink.

Narjono, A. I. (2013). Etika Islam dan motivasi kerja (Islam ethics and employee motivation). Jibeka, 7(2), 7–13.

Nasir, M., & Arina, N. N. (2018). Pengaplikasian etika kerja Islam oleh pengamal perhubungan awam di organisasi berteraskan Islam di Malaysia. Tesis PhD (tidak diterbitkan). Universiti Sains Malaysia, Pulau Pinang.

Peterson, D. K. (2004). The relationship between perceptions of corporate citizenship and organizational commitment. Business & Society, 43(3), 296–319.

Rubin & Riggio. (2005). The role of emotional intelligence in ethical decision making at work. Positive Psychology in Business Ethics and Corporate Social Responsibility.

Shamsudin, A. S. (2012). The Relationship Between Emotional Intelligence, Islamic Work Ethic and Leadership Practices Among Middle Level Administrators in Malaysian Public Universities (unpublished doctoral thesis). Universiti Utara Malaysia, Kedah.

Shamsudin, Abdul Rahman & Romle. (2015). The moderating of Islamic Work Ethic on relationship of emotional intelligence and leadership practice: A proposed framework. International Journal of Innovation,6(2), 140–143.

Syed Sofian S.S. (2010). Kesan kecerdasan emosi ke atas tekanan kerja, kepuasan, penglibatan bekerja serta niat berhenti kerja dalam kalangan guru. Tesis PhD (tidak diterbitkan). Fakulti Sains Sosial dan Kemanusiaan, Universiti Kebangsaan Malaysia, Bangi.

Uma Sekaran & Roger J. Bougie. (2016). Research methods for business: A skill building approach (7th ed.). New York: Wiley.

Wong, C. S., & Law, K. S. (2002). The effects of leader and follower emotional intelligence on performance and attitude: An exploratory study. Leadership Quarterly, 13, 243–274.

Yousef, D. A. (1998). Satisfaction with job security as a predictor of organizational commitment and job performance in a multicultural environment. International Journal of Manpower, 19(3), 184–194.

Zafir Mohd Makhbul, Mohd Hizam Hanafiah & Fazilah Mohamad Hasun. (2012). Pengurusan organisasi (organizational management) (Edisi ke-2). Kuala Lumpur: Cengage, Thompson.